**Refund Policy**

**Effective Date: 09-09-2024

**1. Introduction**

Welcome to JobsPay. This Refund Policy outlines the terms and conditions under which refunds are issued for services provided through our platform. By using our services, you agree to the terms outlined in this policy.

**2. Refund Eligibility**

Refunds may be considered under the following circumstances:

**a. Service Not Delivered:**

If a freelancer fails to deliver the agreed-upon service within the specified timeframe and no resolution is reached, you may be eligible for a refund.

**b. Service Not as Described:**

If the delivered service significantly deviates from the agreed-upon terms or description, you may request a refund. This includes issues such as incomplete work or work that does not meet the quality standards specified in the project agreement.

**c. Billing Errors:**

In the case of a billing error or unauthorized charge, you are eligible for a refund. Please contact us to resolve any discrepancies.

**3. Refund Request Procedure**

To request a refund, follow these steps:

1. **Contact Us:** Submit a refund request through our support system at  info@jobspay.net or through the designated platform feature.

2. **Provide Details:** Include detailed information about the issue, including project ID, freelancer name, and a description of the problem.

3. **Review Period:** We will review your request and may contact you for additional information. The review process typically takes [X] business days.

**4. Refund Processing**

If your refund request is approved, the refund will be processed according to the following guidelines:

**Original Payment Method:** Refunds will be issued to the original payment method used at the time of purchase. Please allow [X] business days for the refund to be reflected in your account, depending on your payment provider.

**Partial Refunds:** In some cases, partial refunds may be issued based on the portion of the service that was completed or other factors.

**5. Non-Refundable Items**

The following items and situations are generally non-refundable:

**Completed Services:** Once service is completed and delivered as agreed, refunds are generally not available unless there is a significant issue as described in section 2.

**Service Cancellation:** If you cancel a service request after work has commenced, a refund may not be issued.

**6. Dispute Resolution**

If a dispute arises regarding a refund request, JobsPay will mediate the resolution process. We aim to resolve disputes fairly and promptly. Our decision on refund matters is final.

**7. Changes to This Refund Policy**

JobsPay reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

**8. Contact Us**

For any questions or concerns regarding this Refund Policy, please contact us at:

**JobsPay**  

Email: help@jobspay.net

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